FREQUENTLY ASKED QUESTIONS

About DVD-Cloner
Click here to read FAQ about DVD X COPY

 
What's DVD-Cloner?

  • DVD-Cloner is the software that could copy your favorite DVD completely . Only three hours , you could burn your favorite DVD to DVD-RW and it has the same quality as DVD . It is not VCD/SVCD format at all .
What brand and model DVD burnner does DVD-Cloner support?

  • DVD-Cloner supports most brand DVD BURNER that you might find in market.
Why does the program lock up when I burn the DVD?

  • Please select DEFAULT or 1X as speed . If it is too fast , DVD-R, DVD-RW writer will be too hot to lock up .
Is there any restriction of the trial DVD-Cloner?

  • Yes, the trial DVD-Cloner could only burn 1/5 of the DVD but the full version could burn the whole DVD .
What is the Hard drive requirements ?

  • If you are running the trialversion DVD-Cloner, it needs 2 GB free hard drive space. As for the full DVD-Cloner,it requires as much as double of the DVD capacity's free hard drive space. For example, DVD-5 format DVD requires 10GB or so; DVD-9 format DVD requires 20GB or so . Please select the proper hard drive to save the TEMP directory by "setup".
Does DVD-CLONER support DVD-5 and DVD-9 DVD movie?

  • Yes, it does.
Can I convert DVD to IMG format with DVD-Cloner?

  • Yes , you can. DVD-Cloner will support IMG format file if you set it by "TO" . Moreover, you could burn the IMG file to your DVD-RW directly if you set if by "FROM" .And you conver IMG format file to DVD-R, DVD-RW with other programs.
How many DVD-R, DVD-RW will be needed for DVD-5 and DVD-9?

  • One DVD-RW for DVD-5 but two for DVD-9.
How long does DVD-Cloner to burn a DVD?

  • It will be one hour or so for DVD-5 DVD and two or three hours for DVD-9 DVD .
What is the installation requirements?
    The "DVD-Cloner" requires the following minimum configuration to run:

    * Windows 98 SE, Windows ME, Windows NT 4.0, Windows 2000, or Windows XP
    * Pentium-II 450 MHz or faster processor
    * At least 64 MB of RAM

    * 3 GB free hard disk space for dvd-5. 10GB free hard disk space for DVD-9.
    * DVD BURNNER
    * DVD ROM driver
Should I pay for upgrading ?

  • Upgrading is absolutely free for registered user!
When installing ASPI4.60, it indicates ,this utility upgrades ASPI for windows95/windowsNT. What should I do?

  • After tested several times, we conclude that ASPI4.60 could work on Windows ME/WINDOWS XP/WINDDOWS 2000.
Why the DVD-RW burned with DVD-Cloner could not be played on DVD DRIVE or DVD PLAYER?

  • If the DVD-RW with data could not be played on DVD DRIVE or DVD PLAYER, of course the DVD-RW with video and audio could not be played on DVD DRIVE or DVD PLAYER either.
  • 1.make sure your DVD DIRVE or DVD PLAYER supports DVD-RW.
  • 2.please use DVD-R instead of DVD-RW which is more compatible.
  • 3.please try the latest DVD-DRIVE or DVD PLAYER that supports DVD-RW.
What does "simulate burn" in SETUP mean

  • It is just to test your DVD burner. If you select "simulate burn", it will not burn DVD. Usually please do not select "simulate burn".
What should I do if DVD-Cloner doesn't support my DVD writer?

  • You can turn to IMG MAKING function of DVD-Cloner.DVD-Cloner can save the IMG file that is converted from the DVD movie on your hard drive. You can use NERO or other software to burn IMG file to your DVD-R, DVD-RW. NOTE:you cannot copy the IMG file to your DVD-R, DVD-RW as a large file, please use those softwares that can recognize the IMG file.
How to burn a IMG file to DVD-R, DVD-RW,DVD+R, DVD+RW?

  • If you have DVD-R, DVD-RW, then you can copy the IMG file to DVD movie directly. Just choose the files with the extension *.img in the FROM option.
  • if you have DVD+R, DVD+RW, it is a bohter, but you can do what you want anyway,that is, use the burning softwares that can support DVD+R, DVD+RW as well as IMG file.
Why I still could not get response from technical support?

  • 1.Make sure your email is not over 30KB. If it is over 30KB, it will be regard as the virus infected email and will be deleted automatically.
  • 2.As a result of the ISP shielding, our email server might return your email. Then try again with another email address.
  • 3.As for the business boosting, when our email server is busy, we still could not receive your email.
  • 4.Our reply might be shield by your email server. Please contact us again for response asap.
What shoud I do if the 2nd DVD-RW made by DVD-cloner can not be played on DVD player?

  • If the 2nd disc you got cannot be played, you can choose " MOVIE ONLY" in the SETUP option. Then there is no restriction caused by MENU when you play the DVD MOVIE made by dvd cloner. So you can play the 2nd disc smoothly.
Could DVD-CLONER support microversion , css?

  • Yes, absolutely.
Could DVD-CLONER support external DVD BURNER?

  • Yes. But you must choose CD API BURNING.
After " making 1 image file" , DVD-CLONER just stops there. What to do next?
  • It seems that the DVD has special format and please try the following solution:
    1.Press "Abort" to stop image file making.
    2.Press "Exit" to exit DVD-CLONER .
    3.Make sure you have installed "NERO 5.5.5.x".
    4.Insert blank DVD-R, DVD-RW or DVD+R, DVD+RW before restart DVD-CLONER.
    5.please select "CD API BURNING" at "SETUP".
    6.Try to clone the DVD again.
  • Then DVD-CLONER will not make the image file but burn the DVD movie to blank DVD-R, DVD-RW or DVD+R, DVD+RW directly.
If I select "RIP ONLY", what will happen?

  • If you select "RIP ONLY" at "SETUP", DVD-CLONER will rip and save the DVD movie at the temporary directory of your HD (you can appoint the temporary directory at "SETUP") instead of making image file or burning the DVD movie to blank DVD-R, DVD-RW or DVD+R, DVD+RW. Then you can edit or amend the DVD movie with other software.
 
     
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