Q.
Does DVD X Copy support both NTSC and PAL DVD
movies?
A. Yes! NTSC
and PAL DVDs are both supported.
Q.
Is DVD X Copy compatible with Macintosh?
A. DVD
X Copy is not compatible with Macintosh systems
at this time. Please check back with us in the
future.
Q.
What are the minimum requirements for using
DVD X Copy?
A. -
Pentium III 500mhz with 128mb of RAM or better
- Windows 98se/ME/2000/XP
- A DVD recordable
drive connected to your computer (+R(W) or -R(W))
- 8GB of Free
Hard Disk Space
- Blank 4.7Gb
DVD-R(W) or DVD+R(W) discs (for recording)
Q.
Is your software just a bundle of freeware or
shareware?
A. No! DVD
X Copy is a true "One-Click" application developed
by our team at 321 Studios. There is no freeware
or shareware programs included in DVD X Copy.
Q.
I tried running MS Word, Quake, etc. while making
a back up and everything is running slowly?
A. DVD X Copy
is a heavy user of computer resources, we suggest
making a nice cup of coffee or tea while making
a back up of your favorite DVD.
Q.
How many discs are required to burn one DVD?
A.Many DVD movies will fit onto one DVD disk,
but on occasion, you will need/want to split
the DVD onto two DVD recordable disks.
Q.
How long does it take to copy a DVD with DVD
X Copy?
A.Some newer model computers can copy a DVD
movie in one hour or less. Older computers may
take a little longer, depending on the speed
of their processor and DVD burner.
Q.
Will my copy retain the same quality that is
on my DVD?
A.Every copy made with DVD X Copy software
is EXACTLY like the original. There is no video
or audio compression. DVD X Copy is the first
program to copy ANY DVD movie without any loss
in quality.
Q.
Does the copy retain all of the bonus footage
and menus?
A.DVD X Copy copies all BONUS footage, like
trailers, interviews and other special features.
Q.
Is the DVD X Copy Software complicated?
A.DVD X Copy may be the easiest software
you'll ever use! Insert your DVD Movie and a
blank DVD+R(W) or DVD-R(W) disk and click "COPY
NOW" to begin copying your DVD movie. This can
be done 1 of 2 ways:
1. If you
have a DVD Recordable Drive AND a standard DVD
Rom Drive, you may insert both the BLANK DVD
R(W) disc and the DVD Movie you wish to backup.
~OR~
2. Insert
your DVD Movie and click COPY NOW until DVD
X COPY asks you to insert a blank DVD R(W) disc.
It couldn't
be easier!
Q.
How do I know DVD X Copy will work for me?
A. That's why
we offer a full, unconditional money back guarantee
on our shipped product. Although the DVD X Copy
software product has proven itself time and
time again, there are rare exceptions when our
customers cannot make the product function,
for reasons related to their particular hardware
and software configurations. It doesn't happen
very often, but in any case, we are always more
than happy to honor our agreement and refund
your full purchase price (less shipping &
handling) if you are dissatisfied with the DVD
X Copy product for any reason.
Q.
How can you make such an offer on your guarantee?
A. Due to the
large volume of consumer purchases, we can keep
the price low and provide a rock solid guarantee.
We already know that the majority of our customers
appreciate the value of the DVD X Copy product
line and also appreciate the email support,
product enhancements and upgrades available
only to registered users of the product.
Q.
Can I download a demo of the software?
A. Presently,
we don't offer a demo for download. We are however
working on one at this time and have plans to
release a demo.
Q.
Can DVD X Copy be used to copy rented DVDs?
A. You should
not use DVD X Copy to copy rented DVDs. DVD
X Copy should only be used to make copies of
DVDs you own for your personal use. Copyright
laws protect the rights of artists and film
companies, and 321 Studios asks that you respect
those rights.
Q.
Is it legal to copy DVDs I own?
A. Yes, you
may copy DVDs you own for your personal use
only. You cannot copy DVDs in order to sell
or give away copies, or for any commercial purpose.
321 Studios respects the rights of artists and
film companies, and the proper use of DVD X
Copy does not violate those rights.
Q.
Is DVD X Copy illegal?
A. 321 Studios
respects the rights of artists and film companies,
and the proper use of DVD X Copy does not violate
those rights. It is legal to make copies of
DVDs you own for your personal use. You cannot
copy DVDs in order to sell or give away copies,
or for any commercial purpose.
Q.
Does DVD X Copy work with Superbit DVDs?
A. Yes. We've
tested it with Panic Room that uses Superbit
technology.
Q.
What is Superbit?
A. Video and
audio are stored on a DVD using compression
algorithims that discard some of the information
in the original movie. These compression algorithms
are very carefully defined to discard information
that is impreceptable to most people. The algorithms
can be tuned to trade quality for space. Better
compression/smaller files can be created at
a slight cost in quality or vice versa.
However most DVD movies don't
fill the available space on a dual-layer DVD,
so extra features are added (trailers, previews
of other movies, "The making of…" videos,
director's comments, etc.) The Superbit technology
eliminates some of these extra features and
simply uses the extra space on the DVD to produce
higher quality video and audio. True videophiles
can detect the difference.
The only impact Superbit
has on DVD X Copy is the files containing the
movie tend to be larger than normal and it is
less likely that a Superbit movie will fit on
a single recordable disk. It will, however,
be split just like any other movie that requires
more than one disk to archive.
Burning Questions
Q.
I installed the software, but the the “combo
box” for burning does not list my drive.
A1. Check the
above question under “Do you have a DVD
writer.” Then make sure that you have
installed the DVD drivers. The shortcut is located
in the DVD X Copy program group on the start
menu. Remember, you have to REBOOT after installing
the drivers.
A2. Did you
REBOOT after installing the drivers?
A3. Has the
program stalled? If so, press ctrl+alt+del and
use the task manager to look at the status of
the program – just because the program
status is “not responding” doesn’t
mean that the program is “dead”.
Don’t forget to check for drive lights
on the hard drive, and the DVD/ROM.
Q.
The program looks like it’s ready to burn,
but then I get a message saying “Please
be advised that there was a problem building
the DVD Image for burn there is an excellent
chance that this disk will not play correctly.
Do you want to continue?"
A. This means
that we had a problem understanding this DVD.
If the problem persists please
email support@321studios.com:
(1) the Title and edition of
the DVD movie; and
(2) the log files. (See “if all else fails”,
below for how to get the log files.)
Also, try another movie. We’re
constantly improving DVD X Copy, and what doesn’t
work well today, might work much better in the
future. Also, some DVDs barely meet the minimum
requirements to be considered a DVD. These movies
are generally more difficult to back up.
Q.
I tried burning and I keep getting an error.
A1. Is the
Media the correct format for the drive - you
can’t put a –R/W in a +R/W drive
and vice versa …. It just won’t
work.
A2. Certain drives don’t
work or “like” certain media manufactures.
When it comes to DVDs you normally get what
you pay for, maybe a little less.
A3. Is the media damaged in
any way
A4. Is there enough free disk
space? (we suggest you have about 10gig of free
space just to be safe)
A5. Send us the logs (see below
for additional details)
A6. Did you select a target
DVD Drive in the combo box (click on it –
it seems that sometimes the default drive doesn’t
get selected.)
A7. Is the target media formatted/erased?
DVD+RW media needs to be formatted once before
use, but never needs to be erased. DVD-RW media
doesn’t need to be formatted for its first
use, but it does need to be erased. DVD X Copy
will do its best to detect different media types
and states, and react accordingly.
A8. Did you try another source
Disk (ie another DVD Movie)?
A9. Did you disable auto play
notification for inserted disks (ie sometimes
Interactual or another DVD Player will automatically
switch on once you insert a movie…turn
this off and then go back to DVD X Copy).
A10. Make sure that the TEMPORARY
file path does not have spaces in it. This is
a bug that will be fixed in the upcoming patch.
One way to avoid this problem, please simply
leave the “working space” directory
in the default position (ie don’t change
it).
Copying Questions
Q.
I was half way through ripping a disk and I
got a “Copy Canceled error.”
A1. Copy canceled
errors are normally caused by IO problems. Is
the disk damaged in anyway? If so, try another
DVD Movie.
A2. Did you open the drive,
or attempt to “play the DVD movie”
while it was being copied? If so, don’t
and try it again.
A3. Did a “Retry Failed
Read” dialog box appear at any time during
this backup? If so, the disk might be scratched
or unreadable. Try another disk or “retry”
and be prepared to wait a long time while it
appears to read that section of the disk.
A4. Is there enough free disk
space? We recommend at 10 gigs.
Q.
DVD X Copy doesn’t see my DVD. What’s
wrong?
A. Try playing
the movie in the DVD player on your PC for a
brief moment, then exit the software DVD player
and start DVD X Copy.
Q.
DVD X Copy asks me to insert a disk into the
drive, and tells me that locating the disk can
take up to a minute – it’s been
5 minutes, what gives?
A. Sometimes
autorun and other features can interfere with
DVD X Copy’s detection of inserted media.
If so, exit DVD X Copy and try to read the movie
again. Make sure that some other program isn’t
trying to use the same source/target drive.
Q.
I’m running Win2k and I can’t backup
the Matrix?
A. Right now
we can only back up the Matrix under WinXP.
Playing Questions
Q.
My movie plays fine up until I hit chapter “X”
then it stops / starts playing the movie, etc.,
what can I do?
A. Make sure
that the source disk is in ok condition, and
that the target disk is an appropriate media
type for your model of DVD burner.
Q.
My picture is frozen on my screen, what can
I Do?
A. Sometimes
the picture will freeze (normally toward the
end of disk one or two) Many times, using the
fast forward, or the next chapter button will
advance you to the next scene you wish to see.
Q.
The disk starts in a sub menu when I insert
it.
A. Sometimes
DVD X Copy gets the “start location”
off a little, normally, using the “ROOT
MENU” button on your DVD player will return
you to the menu and allow you to watch your
back up per usual.
